Frequently Asked Question

Who pays for failed messages?
Last Updated a year ago

You, as the Wigal iSMS account holder, pay for failed messages, that is; messages that were not delivered to a contact in your database.

There are two reasons for this:

• The networks charge us for all submissions regardless of the status.
• We expend more resources in handling failed messages as we re-try sending these messages to the network before reporting it as a failed message.

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